Terms of Sale
This page provides the terms of sale and purchase for Retriever Results digital subscriptions and one-time purchases offered by Retriever Results (“Retriever Results” or “we” or “us”).
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By using RetrieverResults.com and Retriever Results products and services, you are agreeing to our Terms of Service.
GENERAL TERMS OF SALE
Definitions
The term “digital product” refers to paid digital products available from Retriever Results, LLC, including both digital subscriptions and one-time purchases.
About Digital Products
You are not required to purchase anything for certain limited use of RetrieverResults.com. However, if you do not purchase a subscription or product, your access to RetrieverResults.com content and services will be limited.
You can review the various RetrieverResults.com digital subscriptions here. Retriever Results reserves the right to modify the content, type and availability of any digital product at any time.
Only one person may use the user name and password associated with a digital product account.
For details about your purchases, including payment methods and billing cycles, visit My Account.
Processing and Payment
Retriever Results uses a third party, called Stripe, to process your purchase. Although they will process your purchase as promptly as possible, there may be a delay in the activation of your product while payment details are verified.
Our payment processor Stripe accepts credit cards, debit cards, and Bitcoin. We reserve the right to reject any order or purchase at any time.
If your initial payment authorization is later revoked, your subscription, product or access will be terminated. Contact us if you believe your access was terminated in error.
Unless specified otherwise in the Cancellation and Refund Policy, all charges are nonrefundable.
To view or change your payment method, visit My Account.
Pricing
When you purchase a digital product, the price will be made clear during the order process. You agree to pay the price that is stated at the time of your order, as well as any applicable taxes and fees. You also agree to the billing frequency stated at the time of your order.
Discount eligibility, if any, is determined at the time of the order. Discounts cannot be applied retroactively.
All prices are in United States Dollars, unless otherwise stated.
Retriever Results reserves the right to change prices and fees at any time. We will notify you in advance if the regular rate of a product changes from what was stated at the time of your order. You will have the opportunity to accept the new price or cancel your subscription or purchase from that point forward.
Applicable taxes may vary. We are not able to notify you in advance of changes in applicable taxes.
If a stated price is determined by us in our sole discretion to be in error, we are not under any obligation to offer you the product at that price. We will notify you of the error and give you the opportunity to cancel your order and obtain a refund if payment has already been made.
Additional Costs
When you use your digital product, you may incur other additional charges from third party service providers, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.
If you believe someone else has used your account or you are being charged for a product you do not have, please contact us.
Billing
Billing of Digital Subscriptions
Retriever Results products services are sold on an annual subscription basis. We will charge or debit your payment method at the beginning of your subscription or, if applicable, at the end of your free trial period. Billing will continue according to the cycle stated at the time of your order.
To view information about your billing cycle, visit My Account.
Renewals
Retriever Results does not save subscriber payment information. To ensure uninterrupted service, you will receive one or more renewal notices prior to the end of your subscription.
Please see our Cancellation and Refund policy below for information about canceling.
Billing of One-Time Purchases
When you make a one-time purchase (for example, a subscription sponsorship or standalone product such as a gift subscription), we will charge or debit your payment method at the time of purchase.
Currency
All plurchases are billed in US Dollars. Through its payment processor, Retriever Results accepts all major debit and credit cards from customers in every country in 135 currencies.
Unpaid Charges
If your credit card expires or your payment method is otherwise invalid, your subscription or product will automatically be terminated. You will remain responsible for all accrued charges.
You will be responsible for all costs we incur in connection with the collection of unpaid amounts, including court costs, attorneys’ fees, collection agency fees and any other associated costs.
Promotions
We may occasionally offer promotions. The specific terms of each promotion are stated at the time the promotion is offered. Each promotion may be different. Promotions cannot be combined.
You are required to provide your payment details when you sign up for a promotion. At the end of the promotion, your subscription may be renew at the rates displayed at the time of renewal.
Software Products
If you purchase a digital subscription that includes downloadable software, your download and use of that software may be subject to additional terms or end user license agreements.
Third Parties
If you have purchased your product through a third party, these Terms of Sale may not apply to you. We are not liable to you for any claims related to purchases made through third parties. Please contact the third party directly.
CANCELLATION AND REFUND POLICY
Cancellation and Refunds of Digital Subscriptions
To keep the service affordable, Retriever Results subscriptions are paid in advance and are non-refundable.
In the unlikely event that you decide to cancel your subscription, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the subscription period is a minimum of twelve months. You will continue to have the same access and benefits of your product for the remainder of the current billing period and will not receive a refund for any unused portion of your subscription.
Except in the case of certain promotions, you can change or cancel your digital subscription at any time. If you are in the US, please email us.
We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
Changes to Content or Access
We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.
Cancellations by Us
We reserve the right to suspend or terminate your subscription or product for any reason, with or without notice and without further obligation. You will not be entitled to a refund in these circumstances. If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
Cancellation During Promotional Periods
Certain promotions may not permit cancellation during the promotional period. You agree to the cancellation and refund terms stated at the time of purchase.
Changing Your Subscription
When you change your subscription, you will not receive a credit toward your new subscription.
Cancellation and Refunds of One-Time Purchases
One-time purchases, such as for Gift Subscriptions, cannot be canceled or refunded.
We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. Any processing fees associated with any refunds or credits will be deducted from the refund or credit.
PRODUCT AVAILABILITY POLICY
Retriever Results strives to makes its products and services available 24 x 7. Due to unforeseen circumstances, sometimes that is not possible.
We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.
If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.